Systems and methods are provided for password reset. For example, a first server receives a request operation instruction from a user terminal, wherein the request operation instruction includes account information and identity information; the first server determines whether to permit password reset for a first account indicated by the account information; in response to the password reset for the first account being permitted, the first server authenticates the account information and the identity information; if the authentication of the account information and the identity information is successful, the first server processes the request operation instruction and sends a password reset prompt to the user terminal; the user terminal receives the password reset prompt and sends to the first server password information set by a user in response to the password reset prompt; and the first server sends to a second server a password reset request that carries the password information.