Invention Grant
US09357058B2 Contact center anti-fraud monitoring, detection and prevention solution
有权
联络中心防欺诈监控,检测和预防解决方案
- Patent Title: Contact center anti-fraud monitoring, detection and prevention solution
- Patent Title (中): 联络中心防欺诈监控,检测和预防解决方案
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Application No.: US14750997Application Date: 2015-06-25
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Publication No.: US09357058B2Publication Date: 2016-05-31
- Inventor: Evan Davis , Mitch Felling , Lyle Hardy
- Applicant: Evan Davis , Mitch Felling , Lyle Hardy
- Applicant Address: FR Paris
- Assignee: Teleperformance SE
- Current Assignee: Teleperformance SE
- Current Assignee Address: FR Paris
- Main IPC: H04M3/00
- IPC: H04M3/00 ; H04M5/00 ; H04M3/38 ; H04M3/51

Abstract:
A method of fraud detection is disclosed. The method includes determining that a first agent at a first workstation of a contact center is not on a call at a first time. The contact center includes a plurality of workstations attended to by a plurality of agents. The method includes determining that the first agent is accessing a client based resource at the first time, wherein the resource is associated with a client. The method includes collecting electronic evidence of the first workstation.
Public/Granted literature
- US20160065732A1 CONTACT CENTER ANTI-FRAUD MONITORING, DETECTION AND PREVENTION SOLUTION Public/Granted day:2016-03-03
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