Invention Grant
- Patent Title: Interaction using content
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Application No.: US13271960Application Date: 2011-10-12
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Publication No.: US09363375B1Publication Date: 2016-06-07
- Inventor: Ashutosh Roy , Promod Narang , Sam Hanh
- Applicant: Ashutosh Roy , Promod Narang , Sam Hanh
- Applicant Address: US CA Mountain View
- Assignee: EGAIN COMMUNICATIONS
- Current Assignee: EGAIN COMMUNICATIONS
- Current Assignee Address: US CA Mountain View
- Main IPC: H04M11/00
- IPC: H04M11/00 ; H04M3/51

Abstract:
A method, computer-readable medium and system for interacting using content are disclosed. A web response may be executed on a first computer system and/or another computer system associated with the first computer system responsive to the initiation of a call over a voice channel between the first computer system and a second computer system. The web response may include automatically downloading content over a data channel so that it can be automatically presented at the first computer system and/or another computer system associated with the first computer system. The content may include video, audio, information from a social networking website, a blog, other content, some combination thereof, etc. In this manner, more and/or different types of content can be used to communicate with callers by causing content to be presented in conjunction with communication over a voice channel.
Information query