Invention Grant
- Patent Title: Concurrent recordings of telephonic interactions
- Patent Title (中): 并发录音电话互动
-
Application No.: US14714374Application Date: 2015-05-18
-
Publication No.: US09369570B1Publication Date: 2016-06-14
- Inventor: Efim Kolodizner , Shay Levy , Tal Zur , Roni Krivoshey , Kobi Shem Tov
- Applicant: NICE-SYSTEMS LTD
- Applicant Address: IL Ra'anana
- Assignee: NICE-SYSTEMS LTD
- Current Assignee: NICE-SYSTEMS LTD
- Current Assignee Address: IL Ra'anana
- Agency: Soroker-Agmon
- Main IPC: H04M1/24
- IPC: H04M1/24 ; H04M3/08 ; H04M3/22 ; H04M3/42 ; H04M1/656

Abstract:
A method comprising that in response to a beginning of a telephonic interaction in a local telephony system concurrently activating recordations of the telephonic interaction in a plurality of recorders operative parallelly and independently to obtain a plurality of recordings of the interaction corresponding to the plurality of recorders, and further in response to an ending of the telephonic interaction in the local telephony system concurrently terminating the recordations of the telephonic interaction in the plurality of the recorders, thereby providing the plurality of recordings of the interaction corresponding to the plurality of recorders, and subsequently selecting at least one recording among the plurality of the recordings of the interaction based on acquired data related to the quality of recordings associated the recordations, and an apparatus for performing the same.
Information query