Invention Grant
US09369580B2 System and method to detect and correct IP phone mismatch in a contact center
有权
在联络中心检测和纠正IP电话不匹配的系统和方法
- Patent Title: System and method to detect and correct IP phone mismatch in a contact center
- Patent Title (中): 在联络中心检测和纠正IP电话不匹配的系统和方法
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Application No.: US14230575Application Date: 2014-03-31
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Publication No.: US09369580B2Publication Date: 2016-06-14
- Inventor: Hiten Sampat Gajjar
- Applicant: Avaya Inc.
- Applicant Address: US NJ Basking Ridge
- Assignee: Avaya Inc.
- Current Assignee: Avaya Inc.
- Current Assignee Address: US NJ Basking Ridge
- Main IPC: H04M3/00
- IPC: H04M3/00 ; H04M5/00 ; H04M3/51 ; H04L29/06 ; H04L29/12
Abstract:
System and method to detect misconfiguration in a contact center, the method including: assigning, by a processor coupled to a memory, a workstation IP address to an agent workstation in the contact center; receiving a workstation login request from an agent; associating the workstation IP address to the agent; receiving an application program login request from an agent; extracting a source IP address for the application program login request; comparing the workstation IP address to the source IP address for the application program login request; and allowing agent access if the workstation IP address matches the source IP address for the application program login request.
Public/Granted literature
- US20150281451A1 SYSTEM AND METHOD TO DETECT AND CORRECT IP PHONE MISMATCH IN A CONTACT CENTER Public/Granted day:2015-10-01
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