Invention Grant
US09386151B2 System and method for replacing hold-time with a call-back in a contact center environment
有权
用于在联络中心环境中使用回拨替换保留时间的系统和方法
- Patent Title: System and method for replacing hold-time with a call-back in a contact center environment
- Patent Title (中): 用于在联络中心环境中使用回拨替换保留时间的系统和方法
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Application No.: US14299014Application Date: 2014-06-09
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Publication No.: US09386151B2Publication Date: 2016-07-05
- Inventor: Shai Berger , Jason P. Bigue , Michael Pultz
- Applicant: FonCloud, Inc.
- Applicant Address: CA Toronto
- Assignee: FonCloud, Inc.
- Current Assignee: FonCloud, Inc.
- Current Assignee Address: CA Toronto
- Agency: GrayRobinson, P.A.
- Agent Carl M. Napolitano
- Main IPC: H04M1/56
- IPC: H04M1/56 ; H04M15/06 ; H04M3/493 ; H04M3/428 ; H04L29/06
Abstract:
System and method for handling a transaction between a waiting party and queuing party include an independent communication system (ICS) managing calls between the waiting party and calling party for handling sensitive data as well as call-attached data. The ICS manages the transaction in different stages and with different levels of sensitivity. Either party is allowed to modify the call or call preferences during the transaction. The ICS works independently from the queuing party calling system.
Public/Granted literature
- US20140348316A1 System and Method for Replacing Hold-Time with a Call-Back in a Contact Center Environment Public/Granted day:2014-11-27
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