Invention Grant
- Patent Title: System and method for real-time customized agent training
-
Application No.: US14067071Application Date: 2013-10-30
-
Publication No.: US09401990B2Publication Date: 2016-07-26
- Inventor: Michael Teitelman , Leon Portman
- Applicant: NICE SYSTEMS LTD.
- Applicant Address: IL Ra'anana
- Assignee: NICE-SYSTEMS LTD.
- Current Assignee: NICE-SYSTEMS LTD.
- Current Assignee Address: IL Ra'anana
- Agency: Pearl Cohen Zedek Latzer Baratz LLP
- Main IPC: H04M3/00
- IPC: H04M3/00 ; H04M5/00 ; H04M3/51 ; H04M3/42
Abstract:
A system, device and method is provided for handling customer-agent interactions. An unsuccessful interaction may be detected between a customer and a first agent unable to resolve a problem. A successful interaction may be detected between the customer and a second agent that resolves the problem. The first agent may be sent a report summarizing the successful interaction by the second agent.
Public/Granted literature
- US20140050309A1 SYSTEM AND METHOD FOR REAL-TIME CUSTOMIZED AGENT TRAINING Public/Granted day:2014-02-20
Information query
