Invention Grant
- Patent Title: Telephonic communication redirection and compliance processing
- Patent Title (中): 电话通信重定向和合规处理
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Application No.: US14449056Application Date: 2014-07-31
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Publication No.: US09407759B2Publication Date: 2016-08-02
- Inventor: Christopher H. Claudatos , William Dale Andruss
- Applicant: EMC Corporation
- Applicant Address: US MA Hopkinton
- Assignee: EMC Corporation
- Current Assignee: EMC Corporation
- Current Assignee Address: US MA Hopkinton
- Agency: Van Pelt, Yi & James LLP
- Main IPC: H04M3/436
- IPC: H04M3/436 ; H04M3/54 ; H04M3/56 ; H04M3/22 ; H04M3/38

Abstract:
Processing telephonic communication is disclosed. A request to establish communication is received from a first communication participant. A first identifier associated with the request is mapped to a second identifier associated with a second communication participant. The second identifier is used to establish communication between the first and the second participant in a manner that allows at least a portion of the communication between the first and second participants to be monitored. Compliance processing is performed with respect to at least a portion of said at least a portion of the communication between first and the second participant. The first identifier is made available to the first participant in a manner that causes the first participant to associated the first identifier with the second participant, the first identifier cannot be used to reach the second participant directly, and the second identifier is not provided to the first participant.
Public/Granted literature
- US20150023486A1 TELEPHONIC COMMUNICATION REDIRECTION AND COMPLIANCE PROCESSING Public/Granted day:2015-01-22
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