Invention Grant
- Patent Title: Systems and methods for providing context to a forwarded call
- Patent Title (中): 为转发呼叫提供上下文的系统和方法
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Application No.: US14498338Application Date: 2014-09-26
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Publication No.: US09407763B2Publication Date: 2016-08-02
- Inventor: Sabeer Bhatia , Ravi Patel , Dhruv Patel
- Applicant: Sabse Technologies, Inc.
- Applicant Address: US CA Mountain View
- Assignee: Sabse Technologies, Inc.
- Current Assignee: Sabse Technologies, Inc.
- Current Assignee Address: US CA Mountain View
- Agency: Lathrop & Gage LLP
- Main IPC: H04M1/56
- IPC: H04M1/56 ; H04M15/06 ; H04M3/42 ; H04M3/54

Abstract:
Systems and methods for providing context to a forwarded call include a private branch exchange (PBX) that has an interface for receiving a call from a calling device. The call includes a caller ID of the calling device. The PBX stores a company ID for identifying the company and includes a signal handler for forwarding the received call as a forwarded call to a receiving device, and a caller ID enhancer for adding context to the forwarded call. The context includes the company ID and a selection made by a user of the calling device. The receiving device displays the context prior to answering the forwarded call.
Public/Granted literature
- US20160094710A1 SYSTEMS AND METHODS FOR PROVIDING CONTEXT TO A FORWARDED CALL Public/Granted day:2016-03-31
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