An information storage apparatus includes a transmission unit that transmits configuration information to an operation terminal connected to the information storage apparatus, the configuration information indicating whether the information storage apparatus is configured to store location information of the operation terminal; a control unit that performs a process requested by a request sent from the operation terminal; and a storage control unit that stores, in a storage unit of the information storage apparatus, the location information of the operation terminal in association with information related to the process requested by the request. When the configuration information indicates that the information storage apparatus is configured to store the location information, the control unit performs the process requested by the request only when the location information is received from the operation terminal together with the request.