System(s), method(s) and user interfaces are provided to route an incoming communication (e.g., a voice call, a data call) to a wireless devices or a wireline device, based in part on at least one routing preference and a presence condition of a mobile device in a confined wireless environment served by a confined-coverage access point (AP). The at least one routing preference is subscriber-specific and configurable by the subscriber linked to the mobile device, whereas the presence condition reveals if the mobile device is attached to the confined-coverage AP and is automatically detected. A routing server acquires the at least one routing preference and the presence condition for the mobile device. Based on routing logic applied to the at least one routing preference and the presence information, the routing server directs the incoming communication to a set of wireline devices, a set of wireless devices, or a combination thereof.