Invention Grant
- Patent Title: Performance center mobile supervisor application
- Patent Title (中): 性能中心移动主管应用
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Application No.: US13348412Application Date: 2012-01-11
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Publication No.: US09414211B2Publication Date: 2016-08-09
- Inventor: Rodney A. Thomson , Brian J. Reynolds , Jeff Chu , Onkar Birk , Barrett Davis
- Applicant: Rodney A. Thomson , Brian J. Reynolds , Jeff Chu , Onkar Birk , Barrett Davis
- Applicant Address: US NJ Basking Ridge
- Assignee: Avaya Inc.
- Current Assignee: Avaya Inc.
- Current Assignee Address: US NJ Basking Ridge
- Agency: Sheridan Ross P.C.
- Main IPC: G06F15/16
- IPC: G06F15/16 ; H04W4/16 ; H04M3/523 ; H04M3/51
Abstract:
Methods and systems for supporting the remote monitoring and control of automatic call distribution systems are provided. In particular, an application for execution on a mobile device is provided. The application presents ACD system status information to a supervisor of the ACD system. The application additionally accepts control input from the supervisor, and can pass that control input to the ACD system server for action.
Public/Granted literature
- US20120295594A1 PERFORMANCE CENTER MOBILE SUPERVISOR APPLICATION Public/Granted day:2012-11-22
Information query
