Invention Grant
- Patent Title: Generating a representation of the status of a data processing system based on empirical operations metrics and derived sentiment metrics
- Patent Title (中): 基于经验运算指标和派生情绪指标生成数据处理系统状态的表示
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Application No.: US14223730Application Date: 2014-03-24
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Publication No.: US09438480B2Publication Date: 2016-09-06
- Inventor: John P Kane , Vincent Re , Daniel Holmes , Darryl Bond
- Applicant: CA, INC.
- Applicant Address: US NY New York
- Assignee: CA, Inc.
- Current Assignee: CA, Inc.
- Current Assignee Address: US NY New York
- Agency: Myers Bigel & Sibley, P.A.
- Main IPC: G06F15/173
- IPC: G06F15/173 ; H04L12/24 ; H04L12/26
Abstract:
A method includes performing operations as follows on a processor: communicating with a data processing system to collect empirical data associated with operations of the data processing system, communicating with a customer feedback system to collect user sentiment data associated with the data processing system, generating an operational status of the data processing system based on the empirical data, generating a sentimental status of the data processing system based on the user sentiment data, and generating a composite status of the data processing system based on the operational status and the sentimental status.
Public/Granted literature
Information query
