Invention Grant
- Patent Title: Multiple interaction live monitoring
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Application No.: US14822901Application Date: 2015-08-11
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Publication No.: US09444938B2Publication Date: 2016-09-13
- Inventor: Vaclav Slovacek
- Applicant: ZOOM INTERNATIONAL S.R.O.
- Applicant Address: CZ Prague
- Assignee: ZOOM International s.r.o.
- Current Assignee: ZOOM International s.r.o.
- Current Assignee Address: CZ Prague
- Agency: Galvin Patent Law LLC
- Agent Brian R. Galvin
- Main IPC: H04M3/00
- IPC: H04M3/00 ; H04M5/00 ; H04M3/51 ; H04M3/36 ; H04M3/42
Abstract:
A system for multiple interaction live monitoring, comprising an interaction manager that receives an interaction from a contact center, a recording management server that monitors the interaction, and an administration interface that presents the monitored interaction for viewing by a human user, and a method for multiple interaction live monitoring.
Public/Granted literature
- US20160044171A1 MULTIPLE INTERACTION LIVE MONITORING Public/Granted day:2016-02-11
Information query
