Invention Grant
US09451576B2 Methods and systems for providing location based assistance via a mobile device
有权
通过移动设备提供基于位置的帮助的方法和系统
- Patent Title: Methods and systems for providing location based assistance via a mobile device
- Patent Title (中): 通过移动设备提供基于位置的帮助的方法和系统
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Application No.: US13364441Application Date: 2012-02-02
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Publication No.: US09451576B2Publication Date: 2016-09-20
- Inventor: Gadi Lifshitz , Gilad Opher , Guy Ephraim
- Applicant: Gadi Lifshitz , Gilad Opher , Guy Ephraim
- Applicant Address: US IL Hoffman Estates
- Assignee: Sears Brands, L.L.C
- Current Assignee: Sears Brands, L.L.C
- Current Assignee Address: US IL Hoffman Estates
- Agency: McAndrews, Held & Malloy, Ltd.
- Main IPC: H04W24/00
- IPC: H04W24/00 ; H04M11/04 ; G06Q30/00 ; H04W64/00 ; G06Q30/02 ; G06Q50/00
Abstract:
A method and system for providing location based assistance. The method and system including hosting a database of information regarding a customer, hosting a database of information regarding sale associate availability, and receiving a customer assistance request. The system determines the location of the customer and determines the availability of at least one sale associate within a predetermined location threshold of the location of the customer to service the customer assistance request. The customer assistance request is then routed to the at least one sale associate within the predetermined location threshold of the location of the customer for assistance.
Public/Granted literature
- US20130203439A1 METHODS AND SYSTEMS FOR PROVIDING LOCATION BASED ASSISTANCE VIA A MOBILE DEVICE Public/Granted day:2013-08-08
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