Invention Grant
US09460455B2 Determining product categories by mining interaction data in chat transcripts
有权
通过在聊天记录中挖掘交互数据来确定产品类别
- Patent Title: Determining product categories by mining interaction data in chat transcripts
- Patent Title (中): 通过在聊天记录中挖掘交互数据来确定产品类别
-
Application No.: US14145570Application Date: 2013-12-31
-
Publication No.: US09460455B2Publication Date: 2016-10-04
- Inventor: Nitin Kumar Hardeniya , R. Mathangi Sri , Ravi Vijayaraghavan
- Applicant: 24/7 CUSTOMER, INC.
- Applicant Address: US CA Campbell
- Assignee: 24/7 CUSTOMER, INC.
- Current Assignee: 24/7 CUSTOMER, INC.
- Current Assignee Address: US CA Campbell
- Agency: Perkins Coie LLP
- Agent Michael A. Glenn
- Main IPC: G06Q30/02
- IPC: G06Q30/02 ; G06N5/02 ; G06Q30/00
Abstract:
The propensity and intent of a user to make a purchase is predicted based on product search queries and chat streams. The contents of the data sources, including search queries and chat streams, are analyzed for product names and product attributes. The results of the analyses are used to predict user needs. Product names and attributes are extracted from the data sources. The extracted information is mapped onto abstract product categories. Based on the abstract product categories, offers for products and services are made to the user.
Public/Granted literature
- US20140195562A1 DETERMINING PRODUCT CATEGORIES BY MINING INTERACTION DATA IN CHAT TRANSCRIPTS Public/Granted day:2014-07-10
Information query
