Field testing, performance monitoring, and resource management are performed via a communications device, automatically and autonomously, without user intervention. Abnormal conditions are automatically detected while the communications device is performing a service and adjustments are automatically made to network resources in order to improve service performance. Upon initiation of a request for service (e.g., IM, MMS, SMS, etc.), the communications device automatically begins to monitor the performance of the service session (e.g., send time, receive time, etc.). During or after the service session, the communications device stores the performance data associated with the performance of the service. The performance data is analyzed in accordance with a subscriber's user profile information, to detect any problems with the service. If problems are detected, necessary adjustments and/or reallocation of resources are made automatically and autonomously, without user intervention.