Apparatus for identifying root cause using unstructured data

Invention Grant

US09477749B2 Apparatus for identifying root cause using unstructured data 有权

Title translation: 用于使用非结构化数据识别根本原因的装置

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Patent Title: Apparatus for identifying root cause using unstructured data
Patent Title (中): 用于使用非结构化数据识别根本原因的装置
Application No.: US13782914

Application Date: 2013-03-01
Publication No.: US09477749B2

Publication Date: 2016-10-25
Inventor: Thomas Mathew , Kenneth Robert Voorhees
Applicant: Clarabridge, Inc.
Applicant Address: US MA Boston
Assignee: CLARABRIDGE, INC.
Current Assignee: CLARABRIDGE, INC.
Current Assignee Address: US MA Boston
Agency: Venable, LLP
Agent Michele V. Frank, Esq.
Main IPC: G06F17/30
IPC: G06F17/30 ; G06Q30/02 ; G06F17/27

Apparatus for identifying root cause using unstructured data

Abstract:

A system and method of identifying root cause of an observation by leveraging features from unstructured data is disclosed. A report generation component may be configured to generate a report. A report presentation component may be configured to allow an operator to select an observation from the report. A root cause component may be configured to determine one or more causal factors associated with the observation.

Abstract(Chinese):

公开了通过利用非结构化数据的特征来识别观察根本原因的系统和方法。可以将报告生成组件配置为生成报告。报告呈现组件可以被配置为允许操作者从报告中选择观察。根本原因组件可以被配置为确定与观察相关联的一个或多个因果因素。

Public/Granted literature

US20130231920A1 APPARATUS FOR IDENTIFYING ROOT CAUSE USING UNSTRUCTURED DATA Public/Granted day:2013-09-05

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