Invention Grant
- Patent Title: Message management method
- Patent Title (中): 消息管理方式
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Application No.: US14995336Application Date: 2016-01-14
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Publication No.: US09485212B1Publication Date: 2016-11-01
- Inventor: Paul R. Bastide , Matthew E. Broomhall , Robert E. Loredo
- Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Applicant Address: US NY Armonk
- Assignee: International Business Machines Corporation
- Current Assignee: International Business Machines Corporation
- Current Assignee Address: US NY Armonk
- Agency: Weitzman Law Offices, LLC
- Main IPC: G06F15/16
- IPC: G06F15/16 ; H04L12/58

Abstract:
A method for managing computer based messaging involves monitoring messages transmitted within a messaging system over time; identifying related messages; and automatically analyzing the related messages using natural language analytics. The analyzing is based upon: subject of, sentiment within, and context of, each of the related messages, and frequency of transmittals of the related messages. The analyzing involves assigning at least: a first value based upon sentiment, a second value based upon content, and a third value based upon frequency, and calculating a score for the related messages as a function of the first value, second value and third value, comparing the score to a pre-specified threshold value; and when the score exceeds the pre-specified threshold value, automatically generating and issuing at least one of: (i) a summary of the related messages, (ii) a timing based notification message, or (iii) a content-based notification regarding a score inflection point.
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