A system, method and computer program product for requesting help and providing feedback, including a user mobile device, a database, and a service provider device coupled over a communications network. The user mobile device includes a user application that contacts the database and transmits a location of the user mobile device, information regarding the mobile device user, and a service provider name the over the communications network. The database receives the transmitted information from the user mobile device over the communications network. The database, based on the information received from the user mobile device, transmits the location of the user mobile device, and the user information to the service provider device over the communications network. The service provider device includes a service provider application that receives the transmitted information from the database, and displays on the service provider device the user mobile device location, and the user information.