Invention Grant
US09524717B2 System, method, and computer program for integrating voice-to-text capability into call systems
有权
用于将语音到文本功能集成到呼叫系统中的系统，方法和计算机程序
- Patent Title: System, method, and computer program for integrating voice-to-text capability into call systems
- Patent Title (中): 用于将语音到文本功能集成到呼叫系统中的系统，方法和计算机程序
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Application No.: US14514918Application Date: 2014-10-15
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Publication No.: US09524717B2Publication Date: 2016-12-20
- Inventor: Mark Nolte , Ryan Calder , Benjamin Loss
- Applicant: Trevo Solutions Group LLC
- Applicant Address: US MO Lee's Summit
- Assignee: Trevo Solutions Group LLC
- Current Assignee: Trevo Solutions Group LLC
- Current Assignee Address: US MO Lee's Summit
- Agency: Hovey Williams LLP
- Main IPC: G10L15/26
- IPC: G10L15/26 ; H04M3/42 ; H04M3/51 ; G06Q50/24 ; G06Q50/22 ; G10L25/72 ; G10L25/69 ; G10L15/30
Abstract:
An interface for handling patient requests in voice calls sent from a call system includes a voice recognition engine that processes the voice calls and generates text data based on the requests, an analytics and reporting engine that improves efficiency of the voice recognition engine, and an alarm and routing engine that formats the text data for transmitting the text data to an intended recipient.
Public/Granted literature
- US20150106092A1 SYSTEM, METHOD, AND COMPUTER PROGRAM FOR INTEGRATING VOICE-TO-TEXT CAPABILITY INTO CALL SYSTEMS Public/Granted day:2015-04-16
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