Methods, systems, and computer program products for providing business communication services are disclosed. A computer-implemented method may include detecting a communication initiated by a user, analyzing the detected communication to determine an intended recipient of the communication, determining whether the recipient is responsive to the communication, determining whether to provide visual information associated with the recipient to the user in response to the communication, analyzing one or more prior transactions involving the user and the recipient, identifying a reason that the user initiated the communication with the recipient, determining one or more preferences of the user to generate a personalized user interface comprising the visual information, generating the personalized user interface for the user comprising the visual information, and displaying the personalized user interface to the user in response to the communication, for example, when the recipient is unable to respond to the communication.