Aspects of the subject disclosure may include, for example, receiving from a web real-time communications gateway a first request for communication services from a network resource, where the network resource does not utilize a web real-time communications protocol and where the first request is compliant with a markup language that differs from the web real-time communications protocol, directing the network resource to provide the communication services identified in the first request, receiving a first message from the web real-time communications gateway, where the first message is compliant with the markup language, translating the first message to a first updated message conforming to a protocol used by the network resource, where protocol differs from the markup language used for communicating with the web real-time communications gateway, and transmitting the updated first message to the network resource facilitating the communication services identified in the first request. Other embodiments are disclosed.