Invention Grant
US09538004B1 Applying user preferences, behavioral patterns and environmental factors to an automated customer support application
有权
将用户偏好，行为模式和环境因素应用于自动化客户支持应用程序
- Patent Title: Applying user preferences, behavioral patterns and environmental factors to an automated customer support application
- Patent Title (中): 将用户偏好，行为模式和环境因素应用于自动化客户支持应用程序
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Application No.: US15044324Application Date: 2016-02-16
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Publication No.: US09538004B1Publication Date: 2017-01-03
- Inventor: Blake John Roux , Craig A. Webster
- Applicant: West Corporation
- Applicant Address: US NE Omaha
- Assignee: West Corporation
- Current Assignee: West Corporation
- Current Assignee Address: US NE Omaha
- Agent Raffi Gostanian
- Main IPC: H04M1/64
- IPC: H04M1/64 ; H04M3/493 ; H04M3/42
Abstract:
A method and apparatus of applying user profile information to a customized application are disclosed. One example method of operation may include receiving an inquiry message or call from a user device, identifying and authorizing the user from inquiry message information received from the inquiry message, retrieving a user profile comprising at least one user preference, applying the at least one user preference to a user call processing application, and transmitting menu options to the user device based on the applied at least user preference.
Information query
