Systems and methods for a customer care system. An example diagnostics back-end system may be associated with a telecommunications provider. The diagnostics back-end system may perform diagnostic analyzes of information and settings associated with a mobile device, identify resolvable issues based on the diagnostic analyzes, determine execution eligibility of each of one or more solution actions associated with each resolvable issue and upon determination that execution of the one or more solution actions are eligible, cause display of a single graphical user interface button at a user interface device of a customer care agent terminal, wherein activation of the single graphical user interface button causes execution of associated solution actions performed on the mobile device.