Invention Grant
- Patent Title: Computer-implemented voice markup language-based server
- Patent Title (中): 基于计算机实现的语音标记语言服务器
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Application No.: US12468247Application Date: 2009-05-19
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Publication No.: US09553986B2Publication Date: 2017-01-24
- Inventor: Liang Shen , Umakanthan Shumaganathan
- Applicant: Liang Shen , Umakanthan Shumaganathan
- Applicant Address: US CA Daly City
- Assignee: Genesys Telecommunications Laboratories, Inc.
- Current Assignee: Genesys Telecommunications Laboratories, Inc.
- Current Assignee Address: US CA Daly City
- Agency: Lewis Roca Rothgerber Christie LLP
- Main IPC: H04M3/493
- IPC: H04M3/493 ; H04L29/08 ; H04L29/06

Abstract:
A computer-implemented method and system for a telephony server to provide services based upon a call from a user. A user communicates with the telephony server over a telephone communication device. The telephony server retrieves a voice application over a computer network from a remote web site and uses it to have a speech-based conversation with the user. The conversation results in obtaining service data from the user. The retrieved voice application performs the requested service based upon the user-provided service data. After the requested service is performed, the voice application and the user service data are removed from the telephony server.
Public/Granted literature
- US20090225685A1 Computer-Implemented Voice Markup Language-Based Server Public/Granted day:2009-09-10
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