Invention Grant
- Patent Title: System for communication routing
- Patent Title (中): 通信路由系统
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Application No.: US15098640Application Date: 2016-04-14
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Publication No.: US09565308B2Publication Date: 2017-02-07
- Inventor: Philip Wawrzynowicz
- Applicant: Philip Wawrzynowicz
- Applicant Address: US CT Hartford
- Assignee: Hartford Fire Insurance Company
- Current Assignee: Hartford Fire Insurance Company
- Current Assignee Address: US CT Hartford
- Agency: Buckley, Maschoff & Talwalkar LLC
- Main IPC: H04M3/00
- IPC: H04M3/00 ; H04M5/00 ; H04M3/51 ; H04M3/523 ; H04M3/24 ; H04L12/26 ; G06F3/0481 ; G06F3/0482 ; G06F3/0484 ; G06F17/24
Abstract:
A system, method, apparatus, means, and computer program code is provided wherein an electronic communication is received. A communication routing matrix is accessed, from a relational database platform, to select a service representative for the received communication. It may then be arranged for the received communication to be routed in accordance with the selected service representative.
Public/Granted literature
- US20160234386A1 SYSTEM FOR COMMUNICATION ROUTING Public/Granted day:2016-08-11
Information query
