Invention Grant
US09575962B2 Method, system and apparatus for assembling a recording plan and data driven dialogs for automated communications
有权
用于组装记录计划的方法,系统和装置以及用于自动通信的数据驱动对话
- Patent Title: Method, system and apparatus for assembling a recording plan and data driven dialogs for automated communications
- Patent Title (中): 用于组装记录计划的方法,系统和装置以及用于自动通信的数据驱动对话
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Application No.: US15152312Application Date: 2016-05-11
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Publication No.: US09575962B2Publication Date: 2017-02-21
- Inventor: Tara Kelly , Andrew Hamill , Ken Hackl
- Applicant: SPLICE SOFTWARE INC.
- Applicant Address: CA Calgary, AB
- Assignee: SPLICE SOFTWARE INC.
- Current Assignee: SPLICE SOFTWARE INC.
- Current Assignee Address: CA Calgary, AB
- Agency: Perry + Currier, Inc.
- Main IPC: G10L13/00
- IPC: G10L13/00 ; G10L13/06 ; G10L21/00 ; G06F17/27 ; G06F17/28 ; G06F17/20 ; H04M3/42 ; G06F17/21 ; H04M3/493

Abstract:
Method, system and apparatus for assembling a recording plan and data driven dialogs for automated communications are provided. At a computing device comprising a memory, a communication interface and a processor, the memory storing a database of statements comprising one or more of first names, last names, greeting statements, sentiment statements, influence statements, call to action statements, and legal statements: one or more statements from the database are automatically assembled, via the processor, into one or more phrases to be recorded; instructions for applying linguistic rules are associated with the one or more phrases, via the processor, including where to insert pauses in the one or more phrases; and, the recording plan, comprising the one or more phrases in association with the instructions, is stored at the memory.
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