Invention Grant
US09575962B2 Method, system and apparatus for assembling a recording plan and data driven dialogs for automated communications 有权
用于组装记录计划的方法,系统和装置以及用于自动通信的数据驱动对话

Method, system and apparatus for assembling a recording plan and data driven dialogs for automated communications
Abstract:
Method, system and apparatus for assembling a recording plan and data driven dialogs for automated communications are provided. At a computing device comprising a memory, a communication interface and a processor, the memory storing a database of statements comprising one or more of first names, last names, greeting statements, sentiment statements, influence statements, call to action statements, and legal statements: one or more statements from the database are automatically assembled, via the processor, into one or more phrases to be recorded; instructions for applying linguistic rules are associated with the one or more phrases, via the processor, including where to insert pauses in the one or more phrases; and, the recording plan, comprising the one or more phrases in association with the instructions, is stored at the memory.
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