Invention Grant
- Patent Title: Answering machine detection
- Patent Title (中): 回答机器检测
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Application No.: US14817127Application Date: 2015-08-03
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Publication No.: US09578170B2Publication Date: 2017-02-21
- Inventor: Ahmed Tewfik Bouzid , Prakash Bhagwan Durgani , Lei Huang , Charles Qichi Lu , Rong Ma , Vadim Snitkovsky
- Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
- Applicant Address: US CA Daly City
- Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
- Current Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
- Current Assignee Address: US CA Daly City
- Agency: Lewis Roca Rothgerber Christie LLP
- Main IPC: H04M3/42
- IPC: H04M3/42 ; H04M3/51 ; H04M3/533 ; H04M1/00 ; G10L19/00
Abstract:
A call is placed to a communications device. A response to the call is received from a call recipient associated with the communications device. The received response is processed based on a set of parameters. Based on processing the received response, a determination is made whether the call recipient is a human or an answering machine. If the call recipient is determined to be a human, the call is handled in a first manner. If the call recipient is determined to be an answering machine, the call is handled in a second manner that is different from the first manner.
Public/Granted literature
- US20150341495A1 ANSWERING MACHINE DETECTION Public/Granted day:2015-11-26
Information query
