Invention Grant
US09578171B2 Low latency distributed aggregation for contact center agent-groups on sliding interval 有权
联系中心代理组在滑动间隔上的低延迟分布式聚合

Low latency distributed aggregation for contact center agent-groups on sliding interval
Abstract:
A method and system for aggregating and reporting data from a plurality of data sources in a contact center is provided. The method includes: maintaining by a computer device the data for a sliding interval including a plurality of panes, the data including an ongoing component for ongoing events and a completed component for completed events; updating by the computer device the data for the sliding interval based on updates for the sliding interval received from one or more of the data sources; and reporting by the computer device an aggregation of the ongoing and completed components of the data sources for the sliding interval to a client in accordance with an expiring of one of the panes. The system includes a processor and a non-transitory physical medium. The medium has instructions stored thereon that, when executed by the processor, causes the processor to execute the method.
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