Invention Grant
US09578171B2 Low latency distributed aggregation for contact center agent-groups on sliding interval
有权
联系中心代理组在滑动间隔上的低延迟分布式聚合
- Patent Title: Low latency distributed aggregation for contact center agent-groups on sliding interval
- Patent Title (中): 联系中心代理组在滑动间隔上的低延迟分布式聚合
-
Application No.: US14226799Application Date: 2014-03-26
-
Publication No.: US09578171B2Publication Date: 2017-02-21
- Inventor: Vitaly Y. Barinov
- Applicant: Genesys Telecommunications Laboratories, Inc.
- Applicant Address: US CA Daly City
- Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
- Current Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
- Current Assignee Address: US CA Daly City
- Agency: Lewis Roca Rothgerber Christie LLP
- Main IPC: H04M3/51
- IPC: H04M3/51

Abstract:
A method and system for aggregating and reporting data from a plurality of data sources in a contact center is provided. The method includes: maintaining by a computer device the data for a sliding interval including a plurality of panes, the data including an ongoing component for ongoing events and a completed component for completed events; updating by the computer device the data for the sliding interval based on updates for the sliding interval received from one or more of the data sources; and reporting by the computer device an aggregation of the ongoing and completed components of the data sources for the sliding interval to a client in accordance with an expiring of one of the panes. The system includes a processor and a non-transitory physical medium. The medium has instructions stored thereon that, when executed by the processor, causes the processor to execute the method.
Public/Granted literature
- US20140294169A1 LOW LATENCY DISTRIBUTED AGGREGATION FOR CONTACT CENTER AGENT-GROUPS ON SLIDING INTERVAL Public/Granted day:2014-10-02
Information query