Invention Grant
US09584656B1 Systems and methods for endpoint recording using a media application server
有权
使用媒体应用服务器进行终端记录的系统和方法
- Patent Title: Systems and methods for endpoint recording using a media application server
- Patent Title (中): 使用媒体应用服务器进行终端记录的系统和方法
-
Application No.: US14281310Application Date: 2014-05-19
-
Publication No.: US09584656B1Publication Date: 2017-02-28
- Inventor: Jamie Richard Williams , Thomas Z. Dong
- Applicant: Verint Americas Inc.
- Applicant Address: US GA Alpharetta
- Assignee: VERINT AMERICAS INC.
- Current Assignee: VERINT AMERICAS INC.
- Current Assignee Address: US GA Alpharetta
- Agency: Meunier Carlin & Curfman
- Main IPC: H04L12/28
- IPC: H04L12/28 ; H04M3/42 ; H04L12/761

Abstract:
Embodiments of the present invention provide systems and methods for recording media communication. An exemplary method comprises the steps of: receiving an incoming communication from a first communication device; routing the incoming communication to a second communication device in a call center; transmitting media communications associated with the incoming media communication between the first communication device and the second communication device through a media application server; duplicating the media communications via the media application server; transmitting the duplicated media communications via the media application server; and recording the duplicated media communications.
Information query