Invention Grant
- Patent Title: Systems and methods for improved cellular quality of experience
- Patent Title (中): 改善细胞体验质量的系统和方法
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Application No.: US14570932Application Date: 2014-12-15
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Publication No.: US09585030B2Publication Date: 2017-02-28
- Inventor: Kevin Lau
- Applicant: T-Mobile USA, Inc.
- Applicant Address: US WA Bellevue
- Assignee: T-Mobile USA, Inc.
- Current Assignee: T-Mobile USA, Inc.
- Current Assignee Address: US WA Bellevue
- Agency: Lee & Hayes, PLLC
- Main IPC: H04L12/26
- IPC: H04L12/26 ; H04W24/02 ; G06F3/0484 ; H04L12/24 ; H04W24/10 ; G06F17/30

Abstract:
Systems and methods for providing an improved cellular user quality of experience (QoE) are disclosed. The system can comprise a database from multiple data points to monitor and analyze cellular user experiences holistically. The system supplements conventional quality of service (QoS) metrics with user-side, application provider, and internet provider data, among other things. The data can be used to create highly granular service maps. The data can also be used in methods for analyzing and solving network issues, including slowdowns, dropped calls, and network availability are also disclosed. Improved analysis of network, user equipment (UE), and application issues can locate and solve QoE issues, improving cellular customer satisfaction, retention, and loyalty.
Public/Granted literature
- US20160174081A1 Systems and Methods for Improved Cellular Quality of Experience Public/Granted day:2016-06-16
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