Invention Grant
- Patent Title: Rules-based compliance system
- Patent Title (中): 基于规则的合规体系
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Application No.: US14948105Application Date: 2015-11-20
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Publication No.: US09591135B2Publication Date: 2017-03-07
- Inventor: Christopher W. Bohlin , John P. Keyes
- Applicant: Genesys Telecommunications Laboratories, Inc.
- Applicant Address: US CA Daly City
- Assignee: Genesys Telecommunications Laboratories, Inc.
- Current Assignee: Genesys Telecommunications Laboratories, Inc.
- Current Assignee Address: US CA Daly City
- Agency: Lewis Roca Rothgerber Christie LLP
- Main IPC: H04M3/00
- IPC: H04M3/00 ; H04M5/00 ; H04M3/51 ; H04M3/523

Abstract:
A rules-based compliance system enables a permitted user to define one or more contact attempt suppression rules, wherein each contact attempt suppression rule is adapted to be triggered when a configurable number of past contact attempts as defined in the contact attempt suppression rule have been attempted. A set of contacts are then received by the system. During a communications campaign, and before being issued, a contact in the set of contacts is compared against each of the one or more contact attempt suppression rules. The compliance system is then operative to suppress at least one contact based on a result of the comparison that indicates that a given one of the one or more contact attempt suppression rules is satisfied for the contact. A user may also provision one or more contact location rules that suppress contacts based on location information.
Public/Granted literature
- US20160119475A1 RULES-BASED COMPLIANCE SYSTEM Public/Granted day:2016-04-28
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