An aqueous preparation having soft-feel properties comprises: A) an aqueous polyurethane-polyurea dispersion, B) a hydroxy-functional polyacrylate copolymer dispersion and C) a polyisocyanate, which may have been hydrophilically modified. The copolymer dispersion B) further comprises a hydroxy-functional polycarbonate diol D) as a reactive diluent. The invention also concerns a process for producing coatings with such preparations, a substrate coated with such a preparation and the use of the preparation for the production of soft-feel coatings.