Invention Grant
- Patent Title: Associating system requests with SMS user responses
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Application No.: US12244515Application Date: 2008-10-02
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Publication No.: US09602310B2Publication Date: 2017-03-21
- Inventor: Frederick P. Block
- Applicant: Frederick P. Block
- Applicant Address: US NJ Basking Ridge
- Assignee: Avaya Inc.
- Current Assignee: Avaya Inc.
- Current Assignee Address: US NJ Basking Ridge
- Agency: Sheridan Ross P.C.
- Main IPC: G06F7/00
- IPC: G06F7/00 ; H04L12/58 ; H04L1/18 ; H04W4/12 ; H04W4/14

Abstract:
A messaging system can initiate a communication with one or more users through via cell phone text messages, for example using the short message service protocol. These systems often need a way to correlate user responses with system requests or queries. This problem can present challenges because the email mailbox metaphor used by cell phone user interfaces generally allows users to reply to any previously sent messages, but no message context is automatically supplied. A system that may send multiple messages to a user needs a mechanism by which the system can correlate a user-sent response to one of potentially many system-sent requests or queries. Context correlation to resolve ambiguities can be based on one or more of a dialog-based solution, a token-based solution and a keyword-based solution.
Public/Granted literature
- US20100088302A1 ASSOCIATING SYSTEM REQUESTS WITH SMS USER RESPONSES Public/Granted day:2010-04-08
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