The information processing apparatus relays a communication between a server providing a service and a terminal provided with the service. The information processing apparatus includes a memory and a processor. The processor executing a process that causes the information processing apparatus to perform receiving a service interruption notification and a service restarting notification of the service provided by the server from a device to monitor an operation state of the service, perform storing data, to a hold unit on the memory, to be transmitted to the server from the terminal when the receiving receives the service interruption notification of the service provided by the server, and perform transmitting the data stored in the hold unit to the server when the receiving receives the service restarting notification of the service provided by the server.