An information processing apparatus includes an acquiring unit configured to acquire first failure information on failures that have occurred in a first device of a predetermined model of a predetermined customer, and acquire second failure information on failures that have occurred in a second device of the predetermined model; a calculating unit configured to calculate first operation information on the first device by using the first failure information, and calculate second operation information on the second device by using the second failure information; and an output unit configured to output proposal information indicating a proposal based on the first operation information and the second operation information.