Invention Grant
- Patent Title: Automatic calling list scheduler
-
Application No.: US15213555Application Date: 2016-07-19
-
Publication No.: US09614960B1Publication Date: 2017-04-04
- Inventor: Patrick M. McDaniel
- Applicant: Noble Systems Corporation
- Applicant Address: US GA Atlanta
- Assignee: NOBLE SYSTEMS CORPORATION
- Current Assignee: NOBLE SYSTEMS CORPORATION
- Current Assignee Address: US GA Atlanta
- Main IPC: H04M3/00
- IPC: H04M3/00 ; H04M5/00 ; H04M3/51 ; H04M3/22

Abstract:
An automatic list scheduling (“ALS”) system monitors usage of calling lists by an administrator where the administrator terminates usage of a calling list based on various measured parameters. The ALS system is configure to learn the conditions associated with the measured parameters and, in one embodiment, recommends to the administrator when to terminate use of a current calling list in favor of another list. A learning mode gathers various samples of the measured parameters associated with calling lists, and analyzes the sample to determine a threshold value. Upon monitoring the measured values for subsequent usage of calling lists, the current measured parameters are compared to the threshold value to determine whether to generate a recommendation to the administrator. In one embodiment, the time zone of the called party and the applicable calling window is used to determine whether the current list can continued to be used.
Information query