Invention Grant
- Patent Title: Automatically presenting different user experiences, such as customized voices in automated communication systems
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Application No.: US14451151Application Date: 2014-08-04
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Publication No.: US09626695B2Publication Date: 2017-04-18
- Inventor: Sundar Balasubramanian , Michael McSherry , Eric Jun Fu , Daniel Hendrick , Deepankar Katyal , David J. Kay
- Applicant: Nuance Communications, Inc.
- Applicant Address: US MA Burlington
- Assignee: NUANCE COMMUNICATIONS, INC.
- Current Assignee: NUANCE COMMUNICATIONS, INC.
- Current Assignee Address: US MA Burlington
- Agency: Perkins Coie LLP
- Main IPC: G10L13/033
- IPC: G10L13/033 ; G06Q30/02 ; H04L29/08 ; G10L15/20 ; G06F17/28
Abstract:
An automated communication system with an associated method for presenting customized voices is disclosed. The system which performs a predetermined task accepts information regarding an intended user indicating the intended user's identity, preferences, etc. Next, the system customizes one or more voices for the intended user based on the accepted information. The system then presents to the intended user one or more audible communications converted from text associated with a predetermined task performed by the system using the one or more customized voices.
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