System and method for managing targeted social communications
Abstract:
A system and method are provided for targeting customers through social networks. Social media data of interest associated with a plurality of social media objects are extracted from at least one social networking platform. The social media data of interest are stored. The social media data are classified according to pre-defined categories. Based on the classifying, a subset of the plurality of social media objects relevant to a campaign targeting customers is identified. At least one social media object of the subset of social media objects is presented to a user in a form adapted to facilitate user action on the at least one social media object.
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