Invention Grant
- Patent Title: System and method for wideband audio communication with a quick service restaurant drive-through intercom
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Application No.: US13797339Application Date: 2013-03-12
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Publication No.: US09639906B2Publication Date: 2017-05-02
- Inventor: David O'Gwynn
- Applicant: HM Electronics, Inc.
- Applicant Address: US CA Poway
- Assignee: HM Electronics, Inc.
- Current Assignee: HM Electronics, Inc.
- Current Assignee Address: US CA Poway
- Agency: Sheppard Mullin Richter & Hampton LLP
- Main IPC: G06Q50/12
- IPC: G06Q50/12

Abstract:
This disclosure relates to a quick service restaurant intercom communication system. The system is configured such that communication between a customer and a staff member is accomplished in wideband audio. Intercom communication systems that utilize narrow band audio for communication between drive-through customers and staff members may be considered “good enough”. However, the low fidelity sound produced by narrow band audio systems often results in misunderstandings between customers and staff members, a high amount of background noise during communication, and/or other negative effects. Wideband audio may facilitate clearer communication between customers and staff members. Wideband audio communication may be costlier and/or more complicated to implement, but may result in increased staff efficiency and/or increased customer satisfaction. In some implementations, the system may include an audio order placement sub-system, a base station, an order entry device, a mounting mechanism, and/or other components.
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Information query