Invention Grant
- Patent Title: Apparatus and method for identifying constituents in a social network
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Application No.: US13682449Application Date: 2012-11-20
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Publication No.: US09641556B1Publication Date: 2017-05-02
- Inventor: Timothy Joseph Potter , Kevin Safford , Jason Westigard, II , John Joseph De Olivera , Erik Lee Huddleston , Bryan Horne , David Chi-Fine Yu , Brandon Kearby , Stephen Michael Vaughan, II
- Applicant: Sprinklr, Inc.
- Applicant Address: US NY New York
- Assignee: Sprinklr, Inc.
- Current Assignee: Sprinklr, Inc.
- Current Assignee Address: US NY New York
- Agency: Schwabe Williamson & Wyatt
- Main IPC: G06F15/16
- IPC: G06F15/16 ; G06Q30/02 ; H04N5/225 ; H04N5/228 ; H04L29/06 ; G06Q50/00 ; G06Q10/10 ; H04W4/20

Abstract:
A social analytic system collects signals from different social network accounts. Social metrics are derived for the accounts and the accounts classified as different types of constituents for a company or primary account based on the social metrics. The constituents may include any combination of advocates, detractors, influencers, spammers, employees, partners, and/or market. Some of the social metrics used for classifying the different types of constituents may include a volume of the signals, types of message interactions, number of unique messages, sentiment, number of subscribers, alignment of constituent and company messages, and/or average signal length.
Information query