Invention Grant
- Patent Title: Apparatus and method for generating a graphical representation to motivate employees in a call center
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Application No.: US14617396Application Date: 2015-02-09
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Publication No.: US09654632B2Publication Date: 2017-05-16
- Inventor: Francois Ragnet , Yves Hoppenot , Benjamin Vincent Hanrahan , Stefania Castellani , Frederic Somat
- Applicant: Xerox Corporation
- Applicant Address: US TX Dallas
- Assignee: Conduent Business Services, LLC
- Current Assignee: Conduent Business Services, LLC
- Current Assignee Address: US TX Dallas
- Main IPC: H04M3/00
- IPC: H04M3/00 ; H04M3/51

Abstract:
An apparatus, method and non-transitory computer readable medium for generating a graphical representation to motivate a plurality of employees in a call center are disclosed. For example, the apparatus includes a display comprising a plurality of pixels, wherein each one of the plurality of pixels represents one or more of the plurality of employees, a computer-readable medium storing the graphical representation and a processor in communication with the display and the computer-readable medium, wherein the processor receives an indication from an endpoint device of one of the plurality of employees when the one of the plurality of employees achieves a call center objective and the processor causes a pixel of the plurality of pixels associated with the one of the plurality of employees to turn on in accordance with the graphical representation, wherein the graphical representation comprises a pixel art shape.
Public/Granted literature
- US20160234388A1 APPARATUS AND METHOD FOR GENERATING A GRAPHICAL REPRESENTATION TO MOTIVATE EMPLOYEES IN A CALL CENTER Public/Granted day:2016-08-11
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