Invention Grant
- Patent Title: Customer touch point for real time sharing of transaction data between different customer interaction channels
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Application No.: US13728714Application Date: 2012-12-27
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Publication No.: US09659289B2Publication Date: 2017-05-23
- Inventor: Vani R. Kadur , Arvindeep Singh Anchala
- Applicant: CELLCO PARTNERSHIP
- Applicant Address: US NJ Basking Ridge
- Assignee: Cellco Partnership
- Current Assignee: Cellco Partnership
- Current Assignee Address: US NJ Basking Ridge
- Main IPC: G06Q30/06
- IPC: G06Q30/06 ; G06Q20/22 ; G06Q20/02 ; G06Q20/12 ; G06Q20/38 ; G06Q20/40 ; G06Q30/08
Abstract:
Techniques and equipment for enabling a cross-channel real time awareness framework for capturing and sharing transaction data in real time for a user via an interface of a channel of an enterprise are disclosed. The captured transaction data are made accessible to other channels of the enterprise for processing transactions initiated by the user via an interface of the one of the other channels.
Public/Granted literature
Information query
