Invention Grant
- Patent Title: Increasing the accuracy of service quality management metrics
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Application No.: US14938911Application Date: 2015-11-12
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Publication No.: US09667507B2Publication Date: 2017-05-30
- Inventor: Peter H. Burton , Manvendra Gupta , Helena Litani , Diaa EIDin M.Y.A. Nasr
- Applicant: International Business Machines Corporation
- Applicant Address: US NY Armonk
- Assignee: International Business Machines Corporation
- Current Assignee: International Business Machines Corporation
- Current Assignee Address: US NY Armonk
- Agent Erik K. Johnson
- Main IPC: G06F3/00
- IPC: G06F3/00 ; H04L12/24 ; G06F11/30 ; H04L12/26 ; G06F11/34

Abstract:
According to embodiments of the present invention, one or more computer processors determine a source for a performance indicator of a target service element is known. The one or more computer processors select, at run time, a source for the performance indicator that has a least amount of information gaps. The one or more computer processors determine information associated with the performance indicator from the source. The one or more computer processors determine whether the determined information associated with the performance indicator is more current than a quality indicator periodicity value that is associated with the target service element. In response to determining that the determined information associated with the performance indicator is more current than a quality indicator periodicity value that is associated with the target service element, the one or more computer processors selecting the performance indicator.
Public/Granted literature
- US20160065420A1 INCREASING THE ACCURACY OF SERVICE QUALITY MANAGEMENT METRICS Public/Granted day:2016-03-03
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