Invention Grant
- Patent Title: Methods and systems for using natural language processing and machine-learning to produce vehicle-service content
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Application No.: US14532983Application Date: 2014-11-04
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Publication No.: US09672497B1Publication Date: 2017-06-06
- Inventor: Bradley R. Lewis , Patrick S. Merg , Tilak B. Kasturi , Brett A. Kelley , Jacob G. Foreman
- Applicant: Snap-on Incorporated
- Applicant Address: US WI Kenosha
- Assignee: Snap-on Incorporated
- Current Assignee: Snap-on Incorporated
- Current Assignee Address: US WI Kenosha
- Agency: McDonnell Boehnen Hulbert & Berghoff LLP
- Main IPC: G06F17/27
- IPC: G06F17/27 ; G06F17/21 ; G06Q10/00 ; G06F17/28

Abstract:
Methods and systems for using natural language processing and machine-learning algorithms to process vehicle-service data to generate metadata regarding the vehicle-service data are described herein. A processor can discover vehicle-service data that can be clustered together based on the vehicle-service data having common characteristics. The clustered vehicle-service data can be classified (e.g., categorized) into any one of a plurality of categories. One of the categories can be for clustered vehicle-service data that is tip-worthy (e.g., determined to include data worthy of generating vehicle-service content (e.g., a repair hint). Another category can track instances of vehicle-service data that are considered to be common to an instance of vehicle-service data classified into the tip-worthy category. The vehicle-service data can be collected from repair orders from a plurality of repair shops. The vehicle-service content generated by the systems can be provided to those or other repair shops.
Information query