A method and system that provides detouring services to passengers and transportation operators. Transportation operators send data indicating prior uses of the operator to the passengers' mobile device and the system on the mobile device compiles the data to form travel patterns of the passenger. The travel patterns are assigned a probability indicating the frequency the travel pattern is used by the passenger. When a disruption of a service of an operator occurs, a detouring service provides detour suggestions to the passengers and travel demand changes to the operators. In another approach, an in-station display displays suggested detour routes based on the top destinations of stranded passengers and the passenger's mobile phones are not used to display or perform detouring.