System and method for facilitating recovery from a document creation error
Abstract:
A system and method for facilitating recovery from an error occurring during creation or alteration of a target document from a form or template. The method may involve gathering some or all input collateral (e.g., the document template, input data, instructions for creating the document) and adding it to the target document. If the target document is not created, the input collateral may be placed in an error document. The target or error document is dispatched to the user and may also be sent to support personnel (e.g., help desk, technical support personnel) or forward to such personnel by the user. Capturing the document creation conditions and parameters in the target or error document allows the support personnel (or user) to diagnose and/or recover from the error without expending the time and effort that would be required to gather the separate input collateral items, log files, configuration parameters, etc.
Information query
Patent Agency Ranking
0/0