Invention Grant
- Patent Title: Customer management system
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Application No.: US14485626Application Date: 2014-09-12
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Publication No.: US09710814B2Publication Date: 2017-07-18
- Inventor: Tomas Gorny
- Applicant: Tomas Gorny
- Agency: Jackson White, PC
- Agent Steven J. Laureanti
- Main IPC: G06F17/00
- IPC: G06F17/00 ; G06Q30/00
Abstract:
A system and method are disclosed for scoring an interaction over one or more channels by an end user and an entity by monitoring the communications over the channels and assigning penalties and scores based on topics associated with the communications.
Public/Granted literature
- US20160078142A1 Customer Management System Public/Granted day:2016-03-17
Information query
