Invention Grant
- Patent Title: Apparatus, system and method for dispute resolution, regulation compliance and quality management in financial institutions
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Application No.: US10509373Application Date: 2003-04-09
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Publication No.: US09712665B2Publication Date: 2017-07-18
- Inventor: Roy Adar , Shai Shermister , Motti Nisani
- Applicant: Roy Adar , Shai Shermister , Motti Nisani
- Applicant Address: IL Ra'Anana
- Assignee: NICE LTD.
- Current Assignee: NICE LTD.
- Current Assignee Address: IL Ra'Anana
- Agency: Soroker Agmon Nordman
- International Application: PCT/IL03/00300 WO 20030409
- International Announcement: WO2004/090770 WO 20041021
- Main IPC: G06Q10/00
- IPC: G06Q10/00 ; H04M3/22 ; G06Q20/04 ; G06Q30/00 ; G06Q40/02 ; G06Q50/18 ; G07F19/00 ; G07G3/00

Abstract:
An apparatus, system and method for multimedia capturing, logging and retrieval are disclosed. The apparatus provides time synchronized voice and data interactions capturing and logging, secured playback and retrieval functionality for dispute resolution, for detecting negative and positive conduct, for business analysis and performance, and for quality management. The apparatus provides for synchronization and association of multi-media interactions for financial transactions in order to provide for the retrieval, playback, and review of the transaction-specific events in their temporally correct and integrated sequence.
Public/Granted literature
Information query